If you have chosen the wrong size or decide that the color is not quite right and wish to exchange then we shall accept free returns and issue you with a return slip (not on Sale items).
If you just wish to return the item then we shall issue a return slip which we would like you to put into your package when you return it via any courier of your choice and at your expense.
All orders get FREE shipping. This shall be a regular trackable service.
In the US we use all the big four couriers (UPS, FedEx, DHL and USPS) - it usually depends where you live as to which service we use as we try and allocate the most efficient service to each shipment. These usually are Ground shipments that can take approx. 5-10 days.
We also offer a 2 day shipping option. Please note that this is usually two business (work) days.
Federal holidays are usually not counted and, depending where you live, Saturdays may not be classified as a work day. Sundays are never classified as a work day.
All orders are sent from our warehouse in the USA.
Orders sent outside of the USA may be subject to additional duties at the discretion of the local customs agency. This is beyond our control and we cannot offer advice on the possible charges to be incurred.
However, our experience shows that our customers do not generally get charged duties.
Unfortunately this is not possible as most carriers require a signature or do not deliver to PO Boxes. Please provide a physical street address on your order form.
We can assure you that all our products are made of the highest quality. If your product is damaged and you assume it’s a manufacturing fault, please contact us right away. You will receive a replacement product or a refund if your claim is approved and is within one year of purchase.
Please refer to the care label inside your jacket. Most of our jackets can be washed in the machine:
Setting: Delicate items
Maximum 30°C
No bleach or softener
No centrifuge
No tumble dry
Only dry the garment flat.
Down Collection - If you do wish to use the tumble dryer then ensure that it is set to a low temperature. We also recommend adding regular tennis balls to the load - this fluffs up the down !
If you have persistent marks or stains on the rubberized cotton fabric then you can try rubbing them with a little oil-free acetone, but please be sure to test it on a small area of the fabric first.
