The Capel - Down Hat
Down Hats | Down Winter Hat | The Capel | Cotes of London
Your Satisfaction Is Our Top Priority
Free Returns & Exchanges
Returned items must be in unworn, unstained condition with tags still on.
Email us at firstname.lastname@example.org to start an exchange or return.
Put your Order # in the Subject line and include a detailed reasonfor the return. We’ll respond within 24 hours (Mon-Fri).
Request a return within 14 days of delivery for an exchange or refund.
- Items must be completely unworn, undamaged, unstained, unscented, and be in their new original condition with all original tags and packaging intact.
- Gift returns will receive a non refundable gift card.
- DO NOT REMOVE TAGS AND RETURN ALL ORIGINAL PACKAGING. KEEP CLEAN AND UNSTAINED. Items with stains, visible wear or with tags removed will not be accepted for return and will be shipped back to the customer at the customer's expense without refund.
- Shipping charges for UPS 2nd Day and UPS Next Day are non-refundable.
- International orders are final sale and non-refundable.
- Please note we cannot provide any returns or exchanges for accidental damage caused during laundering or drycleaning, such as stains, burns, shrinkage, discoloration, wrinkling, tears, rips, bleaching, iron damage, heat damage, seam or button hardware damage.
- We offer one exchange per order. One prepaid shipping label will be provided for each order. All items for return or exchange should be shipped back together in one package.
YES - Free shipping for Contiguous US !
SHIPPING & DELIVERY (U.S. orders)
All US orders ship from Colorado.
All Orders are processed within 1-2 business days (Mon-Fri). Weekend and holiday orders ship on Monday or the next business day.
ALL Contiguous USA shipments are FREE. We send using either USPS or UPS. Shipping times are generally between 3-5 business days.
Due to the fact that, especially during these times, that shipping companies are busy and not guaranteeing delivery times we decided NOT to offer expedited delivery. Mainly due to reliability and cost issues.
Please note: Expedited shipping charges for UPS 2nd Day and UPS Next Day are non-refundable. USPS Priority shipping times are not guaranteed and may take up to 14 days. For time sensitive orders, please place your order as early as possible and select UPS 2nd Day or UPS Next Day. Cotes of London is not responsible for lost items once items are marked as delivered by the shipping carrier.
Orders that are returned back to us due to the wrong shipping address being entered for the order, or for deliveries not re-scheduled by the customer within 30 days of the first delivery attempt, will be subject to a $15 service charge. We cannot accept responsibility for missing packages not received due the wrong shipping address being entered for the order.
INTERNATIONAL SHIPPING (outside U.S.)
We offer international shipping via UPS. Orders arrive in 4-7 business days. At this time, all non-U.S. orders are final sale and not eligible for returns, exchanges or refunds.
Please also note that you are responsible for any duties / tariffs which your recipient country may impose. These vary, many times Customs & Excise do not impose these but they can.
Your Satisfaction Is Our Top Priority
If for any reason your purchase did not meet your expectations, please return for a full refund or exchange. The following conditions apply:
• Final Sale items may not be exchanged or returned.
• Returns are accepted within 14 days from the date you receive your order.
• Returned merchandise must new and unused, with all original tags attached.
• Shipping charges are non-refundable.
• Gift returns will receive a non-refundable gift card.
Please email to get a return label: email@example.com
A beautifully crafted quilted down hat with large faux fur pompom.
Ideal for those frigid days where you still need to look great. This beautifully crafted down hat will make you seem oblivious to the cold while still looking chic.
100% High denier Nylon Shell packed with goose down and toped with a beautiful thick faux fur.
We only use RDS traceable Down (Responsible Down Standard). Scan the hangtag on each item.
One size fits all.