Your Satisfaction Is Our Top Priority

Free Returns & Exchanges

YES - Free shipping for Contiguous US !

SHIPPING & DELIVERY (U.S. orders)

All US orders ship from Colorado.

All Orders are processed within 1-3 business days (Mon-Fri). Weekend and holiday orders ship on Monday or the next business day. 

ALL Contiguous USA shipments are FREE.    We send using either USPS or UPS. Shipping times are generally between 3-6 business days.  However, this may vary over busy periods when resources are affected due to COVID or weather issues.

Due to the fact that, especially during these times, shipping companies are busy and not guaranteeing delivery times we decided NOT to offer expedited delivery.  Mainly due to reliability and cost issues.

Please note: Paid shipping charges for UPS are non-refundable. We also recommend adding a day to the time UPS indicates that it will deliver.  USPS Priority shipping times are not guaranteed and may take up to 14 days. For time sensitive orders, please place your order as early as possible.  Cotes of London is not responsible for lost items once items are marked as delivered by the shipping carrier.

Orders that are returned back to us due to the wrong shipping address being entered for the order, or for deliveries not re-scheduled by the customer within 30 days of the first delivery attempt, will be subject to a $15 service charge. We cannot accept responsibility for missing packages not received due the wrong shipping address being entered for the order. 

INTERNATIONAL SHIPPING (outside U.S.)

We offer international shipping via UPS. Orders arrive in 4-7 business days. At this time, all non-U.S. orders are final sale and not eligible for returns, exchanges or refunds. 

Please also note that you are responsible for any duties / tariffs which your recipient country may impose.   These vary, many times Customs & Excise do not impose these but they can.

Your Satisfaction Is Our Top Priority

If for any reason your purchase did not meet your expectations, please return for a full refund or exchange. The following conditions apply:

• Final Sale items may not be exchanged or returned.
• Returns are accepted within 14 days from the date you receive your order.
• Returned merchandise must new and unused, with all original tags attached.
• Shipping charges are non-refundable.
• Gift returns will receive a non-refundable gift card.

Please email to get a return label:  team@coteslondon.com