Returns and Exchange Policy

Your Satisfaction Is Our Top Priority

Free Returns

Available for all orders within 30 days of shipping.
An $8.00 restocking fee shall be deducted for returns.

Free Exchanges

Available for all U.S. orders within 30 days of shipping.

This includes exchanging an item for a gift card. 

Headbands 

Due to the nature of this product these are NON returnable.

 

To start a return or exchange please click the link below:

 Start an Exchange or Return

TERMS & CONDITIONS:
  • Items must be completely unworn, undamaged, unstained, unscented, and be in their new original condition with all original tags and packaging intact.
  • Gift returns will receive a non refundable gift card.
  • DO NOT REMOVE TAGS AND RETURN ALL ORIGINAL PACKAGING. KEEP CLEAN AND UNSTAINED. Items with stains, visible wear or with tags removed will not be accepted for return and will be shipped back to the customer at the customer's expense without refund.

  • International orders are final sale and non-refundable.

  • Please note we cannot provide any returns or exchanges for accidental damage caused during laundering or drycleaning, such as stains, burns, shrinkage, discoloration, wrinkling, tears, rips, bleaching, iron damage, heat damage, seam or button hardware damage.

  • We offer one free exchange per order. One prepaid shipping label will be provided for each order. All items for return or exchange should be shipped back together in one package.
  • We reserve the right to refuse a refund if we feel the product has been used.
  • SALE items are final and are not refundable.   You may do one exchange for a different size or color - if available.   You shall also be billed shipping costs.
  • FINAL SALE - These are Final.  No-refunds, No-returns and No-Exchanges
  • An $8.00 restocking fee shall be deducted when ALL items purchased in an order are returned.
Cotes of London reserves the right to refuse any returns that do not meet the above requirements. Unaccepted returns will be shipped back to you at your expense without refund. We appreciate your understanding.
Email us at team@coteslondon.com