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RETURNS and Return Policy

Your Satisfaction Is Our Top Priority

Free Returns & Exchanges

Free Returns

Available for all U.S. orders within 30 days of shipping.
Returned items must be in unworn, unstained condition with tags still on.

Free Exchanges

Available for all U.S. orders within 60 days of shipping.

This includes exchanging an item for a gift card. 
Returned items must be in unworn, unstained condition with tags still on.

Only available for orders purchased after 10th November 2020


Holiday Season Exemptions

Orders placed from 1st December 2020 - FREE Returns & Exchanges until 10th January 2021

Start an Exchange or Return


Put your Order # in the Subject line and include a detailed reason for the return. We’ll respond within 24 hours (Mon-Fri).
TERMS & CONDITIONS:
Request a return within 14 days of delivery for an exchange or refund. 
  • Items must be completely unworn, undamaged, unstained, unscented, and be in their new original condition with all original tags and packaging intact.
  •  
  • Gift returns will receive a non refundable gift card.
  • DO NOT REMOVE TAGS AND RETURN ALL ORIGINAL PACKAGING. KEEP CLEAN AND UNSTAINED. Items with stains, visible wear or with tags removed will not be accepted for return and will be shipped back to the customer at the customer's expense without refund.

  • Shipping charges for UPS are non-refundable.

  • International orders are final sale and non-refundable.

  • Please note we cannot provide any returns or exchanges for accidental damage caused during laundering or drycleaning, such as stains, burns, shrinkage, discoloration, wrinkling, tears, rips, bleaching, iron damage, heat damage, seam or button hardware damage.

  • We offer one exchange per order. One prepaid shipping label will be provided for each order. All items for return or exchange should be shipped back together in one package.
  • We reserve the right to refuse a refund if we feel the product has been used doe a photoshoot or other event and hence is used.
  • SALE items are final and are not refundable.   You may do one exchange for a different size or color - if available.   You shall also be billed shipping costs.
  • FINAL SALE - These are Final.  No-refunds, No-returns and No-Exchanges.

 

Cotes of London reserves the right to refuse any returns that do not meet the above requirements. Unaccepted returns will be shipped back to you at your expense without refund. We appreciate your understanding.
Email us at team@coteslondon.com  

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