Starting an Exchange or Return
Email us at team@coteslondon.com to start an exchange or return.
Put your Order # in the Subject line and include a detailed reasonfor the return. We’ll respond within 24 hours (Mon-Fri).
TERMS & CONDITIONS:
Request a return within 14 days of delivery for an exchange or refund.
- Items must be completely unworn, undamaged, unstained, unscented, and be in their new original condition with all original tags and packaging intact.
- Gift returns will receive a non refundable gift card.
- DO NOT REMOVE TAGS AND RETURN ALL ORIGINAL PACKAGING. KEEP CLEAN AND UNSTAINED. Items with stains, visible wear or with tags removed will not be accepted for return and will be shipped back to the customer at the customer's expense without refund.
- Shipping charges for UPS 2nd Day and UPS Next Day are non-refundable.
- International orders are final sale and non-refundable.
- Please note we cannot provide any returns or exchanges for accidental damage caused during laundering or drycleaning, such as stains, burns, shrinkage, discoloration, wrinkling, tears, rips, bleaching, iron damage, heat damage, seam or button hardware damage.
- We offer one exchange per order. One prepaid shipping label will be provided for each order. All items for return or exchange should be shipped back together in one package.
Cotes of London reserves the right to refuse any returns that do not meet the above requirements. Unaccepted returns will be shipped back to you at your expense without refund. We appreciate your understanding.
